Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via your selected delivery options with tracking options. 

Please note that for outlaying area's, some courier rates are more expensive than others. To avoid high courier rates, we recommend that you opt for the "Aramex" or "Pep" options

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Returns

All return of products is for the buyers account. If a replacement product is shipped, we will courier at our cost. 

While the utmost of care is given to protect your package, and all quality checked prior to shipping, if any defective or damaged items are received, please notify Vittoria Designs within 24 hours of receipt of parcel. 

In the event of a refund, the goods must be receipted by us, assessed, and only then will a refund be processed within 5 working days of receipt.